Dear Little Chef....
30 January 2006
Dear Mrs XXXXXX
With reference to your letter marked EP/CRN 122755 HO of 19th January 2006, I wish to express our disappointment vis-à-vis the dismissively bureaucratic tone and the derisory compensation enclosed.
In your letter, you claim that the restaurant in Tomatin “had already been ear-marked for closure”, as though that could justify the fact that it was not provided with heating facilities in the disabled toilet. This restaurant has been in operation for approximately 20 years! Having an unheated disabled toilet in the middle of a Scottish winter is tantamount to having no disabled toilet at all – and a violation of the Disability Discrimination Act.
You mention that your “restaurant managers have been made aware that they can request… portable heaters.” Might I suggest that not only may they request them, they be obliged to do so.
My son’s cold eventually developed into asthmatic bronchitis and bronchiolitis. This involved an emergency hospital visit, 2 inhalers and antibiotics for a related ear infection. The antibiotics in turn triggered fungal infections in his stomach, hampering his appetite, and a fungal nappy rash, causing considerable further discomfort. It is likely that he will now suffer from asthma in the future, despite the fact that he had shown no prior indication of this. We had to cancel his swimming lessons.
Frankly, the ten pounds voucher is an insult. Firstly, it does not come close even to the costs of his medical bills (to date, around seventy pounds), not to mention the extent of his suffering and our related anxiety and stress. Secondly, as it is in the form of a voucher demarcated for redemption only at little chef, its real value is negligible. Thirdly, the limited validity of the voucher, given your knowledge that we live abroad, appears as a cynical attempt to prevent us using it.
You thank us for “bringing this matter to your attention”; we hope that, by returning it to your attention, you will give it some more careful consideration.
Yours sincerely,
Dear Mrs XXXXXX
With reference to your letter marked EP/CRN 122755 HO of 19th January 2006, I wish to express our disappointment vis-à-vis the dismissively bureaucratic tone and the derisory compensation enclosed.
In your letter, you claim that the restaurant in Tomatin “had already been ear-marked for closure”, as though that could justify the fact that it was not provided with heating facilities in the disabled toilet. This restaurant has been in operation for approximately 20 years! Having an unheated disabled toilet in the middle of a Scottish winter is tantamount to having no disabled toilet at all – and a violation of the Disability Discrimination Act.
You mention that your “restaurant managers have been made aware that they can request… portable heaters.” Might I suggest that not only may they request them, they be obliged to do so.
My son’s cold eventually developed into asthmatic bronchitis and bronchiolitis. This involved an emergency hospital visit, 2 inhalers and antibiotics for a related ear infection. The antibiotics in turn triggered fungal infections in his stomach, hampering his appetite, and a fungal nappy rash, causing considerable further discomfort. It is likely that he will now suffer from asthma in the future, despite the fact that he had shown no prior indication of this. We had to cancel his swimming lessons.
Frankly, the ten pounds voucher is an insult. Firstly, it does not come close even to the costs of his medical bills (to date, around seventy pounds), not to mention the extent of his suffering and our related anxiety and stress. Secondly, as it is in the form of a voucher demarcated for redemption only at little chef, its real value is negligible. Thirdly, the limited validity of the voucher, given your knowledge that we live abroad, appears as a cynical attempt to prevent us using it.
You thank us for “bringing this matter to your attention”; we hope that, by returning it to your attention, you will give it some more careful consideration.
Yours sincerely,
posted by ex_pat @ 2:32 PM
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